For any ongoing disruption to your journey, please check the National Rail website for more information
Upcoming strikes
Refunds
If you are affected by industrial action or disruption and decide not to travel, you can always request an instant refund online by following our step-by-step guide which explains how to use our refund system
Ticket validity arrangements
CrossCountry industrial action – Saturday 18 October 2025
CrossCountry services are expected to be affected by RMT industrial action on Saturday 18 October 2025. Some routes will have limited service, and others will not operate at all. Customers should check before travelling and expect disruption.
If you already hold a CrossCountry ticket for travel on 18 or 19 October, you can use it on an alternative date as follows:
| If your ticket is dated | You can travel on | Up to and including |
|---|---|---|
| Saturday 18 October or Sunday 19 October 2025 | Friday 17 October 2025 | Tuesday 21 October 2025 |
This applies to customers travelling wholly with CrossCountry or on journeys to, from or via CrossCountry services, including connections with other train operators.
Please note:
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Travel should be at the nearest possible time to your original booking.
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Seat reservations cannot be guaranteed if you travel on another day.
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Tickets that include travel across or around London (shown with a † symbol) are valid on London Underground and DLR services only on the date shown. If you travel on a different day, you’ll need to pay separately for the Underground or DLR.
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TfL services such as London Buses or Trams are not included.
If you’d prefer not to travel, you’re still entitled to request a full refund for your entire booking.
For general disruption updates, check the National Rail industrial action page. For advice specific to the London Underground, visit TfL’s strike page.